Privacybeleid
Introduction
Renewd® is located at Burgemeester Verderlaan 11e, 3544AD Utrecht, and registered at the Dutch Chamber of Commerce under number 60660422.
We take pride in selling pre-owned devices exclusively through our official partners to assure you of our commitment to quality and authenticity. Our devices undergo rigorous quality control testing to ensure that they contain only 100% original parts and are fully functional. In addition, our comprehensive warranty covers not only the device and battery but also the included accessories, giving you added confidence in your purchase.
At Renewd®, we are committed to protecting our customers’ privacy and personal information. This privacy statement describes our practices regarding the collection, use, disclosure and protection of information we receive from users who purchase our pre-owned devices, including smartphones, tablets, wearables and laptops. Please read this statement carefully to understand how important your privacy is to us.
We take pride in selling pre-owned devices exclusively through our official partners to assure you of our commitment to quality and authenticity. Our devices undergo rigorous quality control testing to ensure that they contain only 100% original parts and are fully functional. In addition, our comprehensive warranty covers not only the device and battery but also the included accessories, giving you added confidence in your purchase.
At Renewd®, we are committed to protecting our customers’ privacy and personal information. This privacy statement describes our practices regarding the collection, use, disclosure and protection of information we receive from users who purchase our pre-owned devices, including smartphones, tablets, wearables and laptops. Please read this statement carefully to understand how important your privacy is to us.
When do we collect information and how do we use your information?
Personal Data: Personal data is any data that can (directly or indirectly) identify a natural person. Personal data can be a name or telephone number, but also, for example, a date of birth or e-mail address or banking details.
Data Collection: In order to provide you with excellent customer service, we may collect necessary information such as your contact details, shipping address and payment information. We only collect the information necessary to efficiently process your request and provide you with excellent service.
Data Usage: The data we collect is primarily used for order processing, warranty claims, customer support and update communications. We may also use aggregated and anonymized data for analytics and business improvement, but no personally identifiable information is included.
Sharing of Data: We value your trust and do not sell or rent your personal information to third parties. However, in order to fulfil your order and provide you with seamless service, we may share limited information with trusted official partners, including (but not limited to) shipping companies and payment processors. These partners are contractually bound to maintain strict confidentiality and data protection standards.
Retention periods: All data is saved for a period of no longer than three years. Destruction of information after the expiration of its retention period means total irreversible destruction.
Data Collection: In order to provide you with excellent customer service, we may collect necessary information such as your contact details, shipping address and payment information. We only collect the information necessary to efficiently process your request and provide you with excellent service.
Data Usage: The data we collect is primarily used for order processing, warranty claims, customer support and update communications. We may also use aggregated and anonymized data for analytics and business improvement, but no personally identifiable information is included.
Sharing of Data: We value your trust and do not sell or rent your personal information to third parties. However, in order to fulfil your order and provide you with seamless service, we may share limited information with trusted official partners, including (but not limited to) shipping companies and payment processors. These partners are contractually bound to maintain strict confidentiality and data protection standards.
Retention periods: All data is saved for a period of no longer than three years. Destruction of information after the expiration of its retention period means total irreversible destruction.
How do we protect your information?
Security measures: The security of your personal information is our highest priority and we take robust measures to protect it. Our practices include secure payment gateways and other necessary safeguards to prevent unauthorized access, disclosure, alteration or destruction of your information.
Data Erasure: We take great care to ensure that all personal data and user information from previous owners is securely deleted before we resell our pre-owned devices. As part of our quality controls, we ensure that every device is made from 100% original parts. This way, we guarantee not only the highest functionality but also your privacy and peace of mind.
Data Erasure: We take great care to ensure that all personal data and user information from previous owners is securely deleted before we resell our pre-owned devices. As part of our quality controls, we ensure that every device is made from 100% original parts. This way, we guarantee not only the highest functionality but also your privacy and peace of mind.
Legal Compliance:
We are committed to complying with all applicable data protection and user privacy laws and regulations. We keep up to date with developments in data protection laws to ensure that our practices comply with the latest requirements.
If you have any questions about your rights or our privacy practices, please contact our dedicated customer support team.
For your information, you have the right to request us to:
– Provide access to your personal data (such as your address or telephone number),
– Have your personal data (such as your address or telephone number) supplemented, corrected or removed; – object to the processing of your personal data;
– Limit your personal data; and/or
– To pass on your personal data to you or to a third party.
These rights are not absolute. We will assess your request in accordance with the General Data Protection Regulation. We will provide you with information about the actions we have taken in response to your request as soon as possible, but in any event within one month of receiving your request. We can extend this period by two months in connection with the complexity of your request or the number of requests we receive. We will inform you in that case.
You have the right to submit a complaint to the Dutch Data Protection Authority at any time.
If you have any questions about your rights or our privacy practices, please contact our dedicated customer support team.
For your information, you have the right to request us to:
– Provide access to your personal data (such as your address or telephone number),
– Have your personal data (such as your address or telephone number) supplemented, corrected or removed; – object to the processing of your personal data;
– Limit your personal data; and/or
– To pass on your personal data to you or to a third party.
These rights are not absolute. We will assess your request in accordance with the General Data Protection Regulation. We will provide you with information about the actions we have taken in response to your request as soon as possible, but in any event within one month of receiving your request. We can extend this period by two months in connection with the complexity of your request or the number of requests we receive. We will inform you in that case.
You have the right to submit a complaint to the Dutch Data Protection Authority at any time.
Consent:
By choosing to purchase a pre-owned device from Renewd®, you acknowledge and consent to the practices outlined in this Privacy Statement. We may update this statement periodically and any revisions will be posted on here on our website. We encourage you to periodically review this statement to be informed of our privacy practices.
If you have any concerns or questions about our privacy practices or how we handle your personal information, please contact us at support@renewd.com.
If you have any concerns or questions about our privacy practices or how we handle your personal information, please contact us at support@renewd.com.