Algemene voorwaarden
Overeenkomst
NorthLadder is officieel inruilpartner van Renewd
Definition list
Dignitas Distribution B.V. Refers to the company you wish to enter into the sale of a product with. Acting under the name Renewd. Chamber of Commerce 60660422, Burgemeester Verderlaan 11E, 3544AD in Utrecht.
We/we/us Refers to Dignitas Distribution B.V., Renewd and any (sub)contractors.
You/you/your Refers to the seller of the Product.
Day(s) Refers to a calendar day. This includes weekends and holidays.
Product Refers to the product or device offered for sale by you to Dignitas Distribution B.V.
Trade-in Process Refers to the entire process in which a Product is offered by you to us for sale, the examination and assessment of the Product by us, the payment of the agreed value and the return of the Product, if applicable.
Estimated Value Estimated value of the Product offered based on the specified model and condition of the Product.
Final Value The value we are willing to pay for the Product after the Product has been received and inspected by us.
Defective Battery By this we mean the condition of a battery that may result in a hazardous situation. Including but not limited to leakage, swelling, severe heating, etc.
Extremely severely damaged By this we mean damage that is beyond reasonable repair. Including but not limited to a Product that is broken into multiple pieces, punctured, bent, etc.
We/we/us Refers to Dignitas Distribution B.V., Renewd and any (sub)contractors.
You/you/your Refers to the seller of the Product.
Day(s) Refers to a calendar day. This includes weekends and holidays.
Product Refers to the product or device offered for sale by you to Dignitas Distribution B.V.
Trade-in Process Refers to the entire process in which a Product is offered by you to us for sale, the examination and assessment of the Product by us, the payment of the agreed value and the return of the Product, if applicable.
Estimated Value Estimated value of the Product offered based on the specified model and condition of the Product.
Final Value The value we are willing to pay for the Product after the Product has been received and inspected by us.
Defective Battery By this we mean the condition of a battery that may result in a hazardous situation. Including but not limited to leakage, swelling, severe heating, etc.
Extremely severely damaged By this we mean damage that is beyond reasonable repair. Including but not limited to a Product that is broken into multiple pieces, punctured, bent, etc.
Application
– The following terms and conditions apply to the Trade-in Process. In this process, you offer a Product for sale to Dignitas Distribution B.V.
– The moment you register a Product with us you agree to these terms and conditions.
– The application is made via the application form. Further communication will be done by email.
– With the application you must provide us with personal information and information for the Product to be exchanged. The information will be used for the Trade-in Process, as detailed in our https://marktplaats.northladderstage.com/ae-en/privacy-policy/.
– At the time you make an application, you confirm that you:
1. Agree to these terms and conditions
2. Are legally authorized to enter into a binding contract
3. Are at least 18 years old or 16 with parental consent
4. The bank account number provided is from a member state of the EU
5. Give us the right to examine the Product
6. You are the owner of the Product and free to transfer ownership to us.
– You bear full responsibility for providing the information correctly. We are not liable for consequences of incorrectly provided information and may charge costs if they have to be incurred due to incorrect information.
– Based on model, capacity and condition, a preliminary value is issued: the Estimated Value. At the time the request is made, the Estimated Value is fixed for 14 Days. Within this time, the Product must be received by us to claim this value.
– If the Product has not been received by us within 14 Days, you agree that the Estimated Value will be redetermined on the date of receipt.
– The Estimated Value is subject to daily changes. No claim can be made for prices before or after the application time.
– Once sent, it is not possible to cancel the application or recall the Product. Scenarios in which the Product can be returned are further explained in Section 4: The Product, Section 5: Payout and Section 6: Returns.
– The moment you register a Product with us you agree to these terms and conditions.
– The application is made via the application form. Further communication will be done by email.
– With the application you must provide us with personal information and information for the Product to be exchanged. The information will be used for the Trade-in Process, as detailed in our https://marktplaats.northladderstage.com/ae-en/privacy-policy/.
– At the time you make an application, you confirm that you:
1. Agree to these terms and conditions
2. Are legally authorized to enter into a binding contract
3. Are at least 18 years old or 16 with parental consent
4. The bank account number provided is from a member state of the EU
5. Give us the right to examine the Product
6. You are the owner of the Product and free to transfer ownership to us.
– You bear full responsibility for providing the information correctly. We are not liable for consequences of incorrectly provided information and may charge costs if they have to be incurred due to incorrect information.
– Based on model, capacity and condition, a preliminary value is issued: the Estimated Value. At the time the request is made, the Estimated Value is fixed for 14 Days. Within this time, the Product must be received by us to claim this value.
– If the Product has not been received by us within 14 Days, you agree that the Estimated Value will be redetermined on the date of receipt.
– The Estimated Value is subject to daily changes. No claim can be made for prices before or after the application time.
– Once sent, it is not possible to cancel the application or recall the Product. Scenarios in which the Product can be returned are further explained in Section 4: The Product, Section 5: Payout and Section 6: Returns.
Shipping
– After the request, you will receive a shipping label from us by email.
– The email will contain further instructions on how to ship the Product. You are required to follow our instruction for shipping the Product.
1. Delete all personal data on the Product and restore it to factory settings.
2. Remove the SIM and memory card(s).
3. Turn off the Product.
4. Wrap the Product in protective material such as bubble wrap before putting it in the box.
5. Send the box with the received shipping label.
– You are responsible for packing and shipping the notified Product in a safe manner. We will not be liable for any loss or damage suffered prior to receipt of the Product.
– In case of a Defective Battery, the Product may not be shipped due to safety risks. Including but not limited to leakage, swelling, strong heating, etc. If you do, we will not pay out any value, but will be charged an amount of up to 150 Euros and safely recycle the Product. We cannot be obliged to return the Product to you in these cases.
– Until the moment of receipt by us, you are responsible for the Product. Upon receipt of the Product by us, this responsibility is transferred to us, except for the situation where a Defective Battery is found. Should the Product need to be returned to you for any reason, responsibility will again be transferred upon receipt by you.
– You remain the owner of the Product until a mutual agreement on the Final Value of the Product has been reached. After the agreement you transfer the ownership to us.
When you offer the Product to us through the Trade-in Process, we assume that there is no current financing plan active. Should this be the case, the financing plan is not transferred to us and you remain responsible for paying off the Product.
– After receiving the Product you will receive a confirmation from us within 7 Days.
– The email will contain further instructions on how to ship the Product. You are required to follow our instruction for shipping the Product.
1. Delete all personal data on the Product and restore it to factory settings.
2. Remove the SIM and memory card(s).
3. Turn off the Product.
4. Wrap the Product in protective material such as bubble wrap before putting it in the box.
5. Send the box with the received shipping label.
– You are responsible for packing and shipping the notified Product in a safe manner. We will not be liable for any loss or damage suffered prior to receipt of the Product.
– In case of a Defective Battery, the Product may not be shipped due to safety risks. Including but not limited to leakage, swelling, strong heating, etc. If you do, we will not pay out any value, but will be charged an amount of up to 150 Euros and safely recycle the Product. We cannot be obliged to return the Product to you in these cases.
– Until the moment of receipt by us, you are responsible for the Product. Upon receipt of the Product by us, this responsibility is transferred to us, except for the situation where a Defective Battery is found. Should the Product need to be returned to you for any reason, responsibility will again be transferred upon receipt by you.
– You remain the owner of the Product until a mutual agreement on the Final Value of the Product has been reached. After the agreement you transfer the ownership to us.
When you offer the Product to us through the Trade-in Process, we assume that there is no current financing plan active. Should this be the case, the financing plan is not transferred to us and you remain responsible for paying off the Product.
– After receiving the Product you will receive a confirmation from us within 7 Days.
The Product
– The Product must be free of personal data, including personal data and restored to factory settings. You are responsible for this. Should it turn out upon receipt that this is not the case, you give us the full right to immediately delete all data completely and irrevocably.
– Only the registered Product needs to be sent. Additional items such as SIM card, data card, charger, accessories, etc. should not be sent along and will be destroyed or reused responsibly if they are sent along. We will not return these additional items.
– We are not liable for damages, including damages related to loss of data, if the Product still contains data (or a data or SIM card sent with it) at the time of receipt by us.
– The Product must be authentic from the relevant manufacturer. If the received Product proves not to be so, the Product will be recycled responsibly. You are not entitled to a refund of value and the Product cannot be returned.
– If the Product received is Extremely severely damaged, the Product will be recycled responsibly. You are not entitled to any payment of value and the Product cannot be returned.
– When requesting, you should provide information about the Product to be exchanged as model, capacity and condition. If it turns out that this information does not correspond to the Product received, the Estimated Value will be duly adjusted based on the correct information applicable on the date of application.
– In the application form, it is only possible to select Products and associated features of Products in which we are interested. If the Product received is not one of the selectable options, the Product will be recycled responsibly. You are not entitled to a pay out of value and the Product cannot be returned.
– The Product must be free of any form of lock, including but not limited to personal codes, Cloud Lock, FMI (Find My iPhone) or MDM (Mobile Device Management). Should we find upon receipt that it is not, we will contact you and ask you to remotely remove this lock within 14 Days and inform us accordingly.
– If the lock is removed within 14 Days, the request will be processed further. In this case, a 50 Euro investigation fee will be deducted from the Final Value.
– If the lock is not removed, the Product will be returned to you at your expense.
– With the request you confirm that you are the rightful owner of the Product. Upon receipt, we will verify this with judicial authorities based on information provided. If the Product has been reported lost or stolen we will notify you. You have 14 Days to resolve this conflict with the relevant authority and notify us.
– If the conflict is resolved within 14 Days, the application will be processed further. In this case, a 50 Euro investigation fee will be deducted from the Final Value.
– If the conflict is not resolved, the Product will be handed over to the judicial authority. In this case we will not pay out any value.
– If there are doubts whether you are the rightful owner of the Product, we reserve the right to ask you for additional information. This may include proof of purchase or identification.
– Only the registered Product needs to be sent. Additional items such as SIM card, data card, charger, accessories, etc. should not be sent along and will be destroyed or reused responsibly if they are sent along. We will not return these additional items.
– We are not liable for damages, including damages related to loss of data, if the Product still contains data (or a data or SIM card sent with it) at the time of receipt by us.
– The Product must be authentic from the relevant manufacturer. If the received Product proves not to be so, the Product will be recycled responsibly. You are not entitled to a refund of value and the Product cannot be returned.
– If the Product received is Extremely severely damaged, the Product will be recycled responsibly. You are not entitled to any payment of value and the Product cannot be returned.
– When requesting, you should provide information about the Product to be exchanged as model, capacity and condition. If it turns out that this information does not correspond to the Product received, the Estimated Value will be duly adjusted based on the correct information applicable on the date of application.
– In the application form, it is only possible to select Products and associated features of Products in which we are interested. If the Product received is not one of the selectable options, the Product will be recycled responsibly. You are not entitled to a pay out of value and the Product cannot be returned.
– The Product must be free of any form of lock, including but not limited to personal codes, Cloud Lock, FMI (Find My iPhone) or MDM (Mobile Device Management). Should we find upon receipt that it is not, we will contact you and ask you to remotely remove this lock within 14 Days and inform us accordingly.
– If the lock is removed within 14 Days, the request will be processed further. In this case, a 50 Euro investigation fee will be deducted from the Final Value.
– If the lock is not removed, the Product will be returned to you at your expense.
– With the request you confirm that you are the rightful owner of the Product. Upon receipt, we will verify this with judicial authorities based on information provided. If the Product has been reported lost or stolen we will notify you. You have 14 Days to resolve this conflict with the relevant authority and notify us.
– If the conflict is resolved within 14 Days, the application will be processed further. In this case, a 50 Euro investigation fee will be deducted from the Final Value.
– If the conflict is not resolved, the Product will be handed over to the judicial authority. In this case we will not pay out any value.
– If there are doubts whether you are the rightful owner of the Product, we reserve the right to ask you for additional information. This may include proof of purchase or identification.
Payment
– Upon receipt, we will examine the Product and compare it with the information provided. Based on the findings of the examination, the Final Value will be determined.
1. If the findings match the information provided during the application, the Estimated Value is equal to the Final Value. In that case, both parties automatically mutually agree to the Final Value. This will be confirmed by email. We will transfer the amount within 7 Days.
2. If the findings do not match, and the Estimated Value differs from the Final Value, we will inform you and make a proposal to accept the Final Value within 14 Days.
– If you accept the Final Value, we will transfer the amount to you within 7 Days.
If you do not accept the Final Value, the Product will be returned to you at your expense.
– If we do not receive a response to the Final Value within 14 Days, this Final Value will be considered accepted by you and we will transfer the Final Value to you within 7 Days.
– The amount due (the Final Value) will be transferred to the bank account provided by you. You are responsible for providing the correct details. We are not liable for the consequences if the details are not correct.
– The payment will be made in Euros.
– We always reserve the right to renounce the purchase of the offered Product without any explanation.
1. If the findings match the information provided during the application, the Estimated Value is equal to the Final Value. In that case, both parties automatically mutually agree to the Final Value. This will be confirmed by email. We will transfer the amount within 7 Days.
2. If the findings do not match, and the Estimated Value differs from the Final Value, we will inform you and make a proposal to accept the Final Value within 14 Days.
– If you accept the Final Value, we will transfer the amount to you within 7 Days.
If you do not accept the Final Value, the Product will be returned to you at your expense.
– If we do not receive a response to the Final Value within 14 Days, this Final Value will be considered accepted by you and we will transfer the Final Value to you within 7 Days.
– The amount due (the Final Value) will be transferred to the bank account provided by you. You are responsible for providing the correct details. We are not liable for the consequences if the details are not correct.
– The payment will be made in Euros.
– We always reserve the right to renounce the purchase of the offered Product without any explanation.
Returns
– If the Product received is locked and not unlocked within 14 Days, or if the Final Value is rejected by you, we will return the Product to you at your expense.
– When a Product is to be returned, we will email you instructions for the payment of the shipping label. We will carefully package and return the Product within 7 Days of receiving the payment for the shipping label.
– You have 30 Days from receipt of the email to provide us with the payment for the shipping label. Should we not have received the payment after these 30 Days, ownership will be transferred from you to us. In this case, you are not entitled to payment of the Final Value.
– When a Product is to be returned, we will email you instructions for the payment of the shipping label. We will carefully package and return the Product within 7 Days of receiving the payment for the shipping label.
– You have 30 Days from receipt of the email to provide us with the payment for the shipping label. Should we not have received the payment after these 30 Days, ownership will be transferred from you to us. In this case, you are not entitled to payment of the Final Value.
Modification of Terms**
We have the right to change these terms and conditions for Trade-in in the future, without obligation to communicate this explicitly. The updated terms and conditions will apply to new applications after the effective date. For applications before the new effective date, the terms and conditions that applied at the time of application will continue to apply.